Frequently Asked Questions
Everything you need to know about shopping with The Rose Official Shop.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location but generally take 10-21 business days. You will receive a tracking number via email once your order has shipped.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that certain limited-edition items or personal care products may be final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.
Are your products authentic and officially licensed?
Yes, every item sold on The Rose Official Shop is 100% authentic and officially licensed. We pride ourselves on providing high-quality merchandise directly to our fans.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of your order.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact our support team within 1 hour of placement, and we will do our best to accommodate your request.